Best Western Melbourne City Hotel, Melbourne - Reviews, Room Options & Prices 2025

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About the Hotel

16 Spencer Street, Melbourne, Australia, 3000

Best Western Melbourne City, a 3-star boutique hotel in Melbourne CBD, features 114 rooms across 4 storeys offering free WiFi, a rooftop deck, bike rentals, and a 24/7 cafe. The pet-friendly property includes laundry facilities, a reading nook, and a grill for rent.

Varied Room Configurations

Room options range from 97 ft² Shoebox rooms with single beds to 237 ft² Trio rooms accommodating three beds. Each Best Western room includes air conditioning, satellite TV, tea/coffee facilities, and a mini-fridge.

All-Day Dining Options

Olivier's Café serves breakfast, lunch, and dinner daily. The bright cafe space remains accessible 24 hours.

Rooftop Recreation Facilities

The rooftop sundeck provides city views while a fitness room enables pre-sightseeing workouts. Best Western Melbourne City offers bike rentals for urban exploration.

Central CBD Location

Located 0.5 miles from Crown Melbourne, 0.5 miles from Melbourne Convention Centre, and 0.5 miles from Docklands Stadium. Free tram service connects to Victoria Markets and Docklands.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double Room

Max:

2 persons

15 m²

Bed options:

1 King Size Bed

Shower

Heating

room details

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King Room

Max:

2 persons

17 m²

Bed options:

1 King Size Bed

Shower

Heating

room details

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Single Room

Max:

1 person

9 m²

Bed options:

1 Single bed

Shower

Heating

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Center

Melbourne3000 ft

Airports

Essendon Fields (MEB) 10.6 mi

Tullamarine (MEL) 14.9 mi

Train

Southern Cross Station2000 ft

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Wi-Fi

Parking

AUD 25 per day

Baggage storage

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Elevator
Smoke detectors
Fire extinguishers
Key card access
Key access

Guest Parking

Electric kettle
Cookware/ Kitchen utensils

Services

Laundry
Tours/Ticket assistance

Dining

Restaurant

Business

Fax/Photocopying

Children

Cribs

Spa & Leisure

Sun terrace

Room features

Air conditioning
Heating
Mini-bar
Patio
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle
Cookware/ Kitchen utensils

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Location

16 Spencer Street, Melbourne, Australia, 3000

Map view

street view

16 Spencer Street, Melbourne, Australia, 3000

City landmarks

Casinos

Crown Melbourne

2100 ft

7 Riverside Qy Southbank

Eureka Skydeck

3700 ft

Gallery

National Gallery of Victoria

4800 ft

Stadiums

Melbourne Cricket Ground

1.6 mi

Botanical Garden

Royal Botanic Gardens Victoria

1.5 mi

btwn Spring & Elizabeth Sts

Collins Street

2300 ft

Parking area

Docklands Stadium

2600 ft

Market

South Melbourne Market

1.1 mi

Square

Federation Square

4600 ft

Gallery

Melbourne Arts Center

1.1 mi

Birdwood Ave

Shrine of Remembrance

1.7 mi

Mall

Block Arcade

3900 ft

Events

Melbourne Convention and Exhibition Centre

2600 ft

Flinders Street Federation Square

Acmi

4500 ft

Church

St. Paul's Cathedral

4200 ft

Libraries

State Library Victoria

1.2 mi

Carlton Gardens 11 Nicholson Street

Royal Exhibition Building

1.4 mi

Museums

Melbourne Museum

1.5 mi

Hosier Lane

4800 ft

Little Bourke Street

Chinatown

1.2 mi

Museums

Old Melbourne Gaol

1.5 mi

101 Waterfront Way

Melbourne Star Observation Wheel

1.4 mi

Museums

Polly Woodside

2800 ft

Parks

Fitzroy Gardens

1.5 mi

Parks

Carlton Gardens

1.4 mi

River

Yarra River

3900 ft

Nearby

Aquarium

SEA LIFE Melbourne Aquarium

1000 ft

Museums

Immigration Museum

1900 ft

Museums

Victoria Police Museum

600 ft

497-503 Collins Street

Melbourne 360 the Melbourne Observation Deck at Rialto

1700 ft

Restaurants

Olivier's Cafe

300 ft

16 Spencer St

Cherry and Twigs

500 ft

Shop 1B 555 Flinders Lane

Delhi Streets Indian Street Food

800 ft

22 Katherine Pl

Five66

300 ft

566 Flinders Street

Mini Bar

400 ft

560 Flinders St

Royale Pizza

300 ft

56 Spencer Street

Rex Tremendae

500 ft

547-555 Flinders Lane

Metro Baguette

600 ft

Flinders Street Flinders Street Station

CBD Kebabs

600 ft

546 Flinders St Shop 2

Leap's Bakery Cafe

700 ft

535 Flinders Lane

Purple Peanuts Japanese Cafe

700 ft

620 Collins St

5 and Dime Bagels

800 ft

Katherine Place

Reviews and Ratings

Feedback from previous guests about their experience.

70%

enjoyed the hotel and would happily stay again

7.0/10

Very good

Rooms

6.2

Location

9.0

Service

7.4

Dining

6.6

Gene

United States of America, February 2025

7.2/10

My recent stay at Best Western Melbourne City was a mixed experience. The location was fantastic, making it easy to explore Melbourne, but the room left a lot to be desired in terms of size and facilities. The staff were friendly and accommodating, but the WiFi was spotty, which was a major bummer for me during my stay.

Rooms

5.0

I found my room to be really cramped, and the bathroom was super tiny. It barely had enough space for two suitcases, which was a hassle. However, it was clean and had everything necessary for my stay.

Service

8.0

The staff were genuinely welcoming and helpful, especially when I needed a room change due to the lack of a window in my original room. I appreciated their effort to make things right.

Location

9.0

The hotel is in a prime spot, close to Southern Cross Station and public transport, which made it easy to get around. Plus, it’s just a short walk from the aquarium and the convention center.

Dining

5.0

I didn't dine at the hotel because I found more appealing options nearby. However, I noticed that they offered some coffee that I heard was pretty good.

Facilities

5.0

WiFi was a letdown, only working well in certain areas. There’s a rooftop terrace for smokers, which is a nice touch, but overall, the facilities felt a bit lacking.

United States of America, January 2025

6.8/10

I had a pleasant stay at Best Western Melbourne City, thanks to its clean environment and friendly staff. However, the shower temperature issues and the lack of privacy in the bathroom were a letdown. Overall, it's a decent option for a quick city visit, especially given its great location.

Rooms

6.0

The Shoebox Double Room I stayed in was compact but had everything I needed for my overnight visit. The bed was comfortable, though I found the bathroom layout a bit awkward, especially with the frosting on the door that limited privacy when the light was on.

Service

7.0

The staff were generally accommodating and friendly. However, a few interactions were lacking warmth, as some did not greet me when I came and went. Still, I appreciated their efforts to check me into a bigger room upon request.

Location

9.0

The hotel's location is excellent, just a short walk from Southern Cross Station, making transport to and from the airport super convenient. It was also within reach of various restaurants and attractions, which added to the appeal.

Dining

7.0

I enjoyed the hot breakfast, especially the eggs cooked just the way I like them, but I wished for more variety. The adjoining café being closed was a bit of a bummer, as I was looking forward to dining in a quaint atmosphere.

Facilities

5.0

The laundry facility was a big plus. However, having only one functioning elevator was inconvenient, especially when I had to climb stairs with my luggage. Also, I found the bathroom a bit cramped, which made it difficult to navigate comfortably.

John

United States of America, January 2025

6.4/10

I had a great stay at Best Western Melbourne City. The location was perfect for me, just a couple of minutes from Southern Cross station and close to many attractions. My room was clean and well-appointed, though I did find the bathroom a bit cramped and the shower quite small. Overall, I appreciated the staff's attentiveness and would definitely consider staying here again.

Rooms

8.0

I stayed in a courtyard room, which was cozy but spacious enough for my needs. The bed was comfy, but I wish there was a queen-size option available instead of just a double. The bathroom layout could use some improvement, especially with the shower being quite small.

Service

8.0

The staff were friendly and very accommodating, especially during check-in. They brought me an extra blanket quickly, which I appreciated a lot. Although, checkout could have been smoother since that staff wasn't as cheerful.

Location

9.0

The hotel is about a 2-minute walk from Southern Cross station, making it super easy to travel around the city. It’s perfect for exploring the CBD and even strolling along the Yarra River. I found it ideal for accessing many popular spots.

Dining

7.0

I didn't eat at the hotel much, but I loved that there were nearby cafes with great options. Having a variety like European-style breakfast nearby was a nice touch for me.

Facilities

7.0

They offer essential amenities like laundry and tour assistance. However, I didn't get a chance to use any additional facilities during my stay.

Jeff

United States of America, January 2025

7.2/10

I enjoyed my stay at Best Western Melbourne City primarily due to its fantastic location and friendly staff. The rooms, while compact, were functional, though cleanliness and maintenance could use some improvement. Overall, it struck a decent balance between value and comfort, but I wouldn't recommend it for families or longer stays.

Rooms

6.0

The Shoebox room was clean and comfortable, but definitely compact. The bathroom was quite small, which could be challenging for some. I felt safe in the room, and the amenities like the kettle and mini fridge were a nice touch.

Service

7.0

The staff were friendly and helpful, quickly responding to my requests and ensuring my room was tidied daily. However, I did notice some dirt that went unvacuumed during my stay.

Location

9.0

The hotel's location was excellent, just a short walk from Southern Cross Station and conveniently close to tram stops, making it easy to get around the city. It was perfect for my needs during my trip.

Dining

7.0

I had a decent breakfast that was filling and included a good variety, though nothing too extravagant.

Facilities

6.0

Basic facilities were available, including luggage storage which came in handy after checkout. However, I noticed the cleanliness of communal areas could be improved.

Alan

United States of America, November 2024

7.4/10

I recently stayed at Best Western Melbourne City and found it to be a mixed experience. The hotel has a fantastic location within walking distance to several attractions, including Southern Cross Station and various dining options. However, the rooms are extremely compact, and I faced some housekeeping issues during my stay. Overall, it's a decent choice for budget travelers, but there may be better options available if you're looking for more comfort.

Rooms

6.0

The room was quite small, especially the bathroom, which made it challenging to move around comfortably. I spent most of my time out exploring, so it wasn't a huge deal for me, but it might be cramped for two people. The decor was modern and everything was clean, but I did notice a few housekeeping inconsistencies.

Service

7.0

The staff were friendly and accommodating, which made my stay more pleasant. They provided great recommendations for nearby restaurants and were always willing to help with any questions I had. The service might lack warmth compared to other hotels I've stayed at, but it was still professional.

Location

9.0

The hotel's location is a major highlight. I could easily walk to Southbank, the Casino, and even the convention center. Plus, being close to Southern Cross Station made catching my flight a breeze. It's also near tram stops that can take you all over the city, making it super convenient.

Dining

7.0

The coffee shop downstairs offered a decent breakfast, but I found better options nearby. I appreciated having a café in the hotel, but I chose to explore local dining more often. It was a nice amenity for quick meals, though.

Facilities

6.0

While the hotel had basic facilities, I encountered some issues with lift access during my stay. The amenities were suitable for a budget place, but I hoped for better housekeeping and room upkeep. Overall, the basic services were adequately met.