Best Western Melbourne City, Melbourne - Reviews, Room Options & Prices 2025

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About the Hotel

16 Spencer Street, Melbourne, Australia, 3000

“This hotel is perfectly located near Southern Cross Station and unbeatable tram access!”view full review

Best Western Melbourne City is a mid-range boutique hotel located in the Melbourne CBD, offering 114 guest rooms across four storeys. It features a unique combination of comfort, affordability, and pet-friendly options, making it suitable for all types of travelers. The hotel is situated near popular attractions such as the Southbank dining precinct and Marvel Stadium. Guests can enjoy easy access to public transport, including a nearby free tram service.

Location

Best Western Melbourne City is centrally located, with essential services within close proximity, including public transport options. The hotel is just a short walk from Southern Cross train station, facilitating easy travel throughout the city. Guests can explore iconic attractions like the National Gallery of Victoria and SEA LIFE Melbourne Aquarium, all within a short radius. The nearby free tram service further enhances accessibility to various sites and precincts.

Rooms

All accommodations at Best Western Melbourne City are designed for comfort, offering air conditioning and free cable TV. The Courtyard Rooms provide a pet-friendly option with a small outdoor area. The Trio Room offers a cost-effective alternative for families or groups needing three beds in one space. Additionally, the Shoebox Room caters to solo travelers with essential amenities at an affordable price.

Eat & Drink

Olivier's Café features a vibrant atmosphere, serving an array of meals throughout the day including breakfast, lunch, and dinner. The café is known for great food and personality, providing a casual dining experience for guests. Coffee lovers can start their mornings with high-quality espresso, ensuring a refreshing start to the day. The café space is available around the clock, catering to guests' varying schedules.

Leisure & Business

The hotel includes a fitness room, allowing guests to maintain their workouts while traveling. A rooftop deck offers a private terrace garden for relaxation. For added convenience, free Wi-Fi and bike rentals are available. Business travelers can benefit from the hotel's friendly staff, who are ready to assist with tour bookings and local area inquiries.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Courtyard Room

Max:

2 persons

15 m²

Bed options:

1 King-size bed

Shower

Heating

room details

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Standard King Room

Max:

2 persons

17 m²

Bed options:

1 King-size bed

Shower

Heating

room details

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Matchbox Single Room

Max:

1 person

9 m²

Bed options:

1 Single bed

Shower

Heating

room details

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Getting around

A guide to all available transportation options

City Centre

Melbourne900 m

Airports

Essendon Fields (MEB) 17.1 km

Tullamarine (MEL) 24.0 km

Train

Southern Cross Station600 m

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Comfortable and Clean

“During my stay, I found the room to be exactly as described, providing a comfortable and relaxing environment. The beds were extremely comfortable with quality sheets, and I appreciated the choice of hard and soft pillows. The room was clean and well-stocked with essential toiletries, which made my experience even more pleasant.” view full review

Well-Maintained Amenities

“The bathroom in my room was tidy and functional, despite its small size. The daily cleaning service made sure everything was spotless, which I really appreciated. It felt great to have fresh towels and toiletries restocked each day, especially for the price I paid.” view full review

Really good WiFi Service

“I was thoroughly impressed with the hotel's WiFi. It was by far the best I have ever experienced in a hotel-high-speed, unlimited devices, and no annoying buffering. Returning to my room and effortlessly reconnecting to the WiFi made my stay even more enjoyable as I caught up on my favorite shows.” view full review

Daily Room Service Surprise

“One of the highlights of my stay was the daily room service, which included making the beds, taking out the rubbish, and restocking toiletries. I haven't seen this level of service included in such an affordable rate since before the pandemic, and it made my trip feel more special.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key card access
Key access

Guest Parking

Electric kettle
Cookware/ Kitchen utensils

Services

Laundry
Tours/Ticket assistance

Dining

Restaurant

Business

Fax/Photocopying

Children

Cots

Spa & Leisure

Sun terrace

Room features

Air conditioning
Heating
Mini-bar
Patio
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle
Cookware/ Kitchen utensils

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Location

16 Spencer Street, Melbourne, Australia, 3000

Map view

16 Spencer Street, Melbourne, Australia, 3000

City landmarks

Casino

Crown Melbourne

640 m

Landmark

Eureka Skydeck

1.1 km

Gallery

National Gallery of Victoria

1.5 km

Stadium

Melbourne Cricket Ground

2.5 km

Botanical Garden

Royal Botanic Gardens Victoria

2.5 km

Landmark

Collins Street

700 m

Parking area

Docklands Stadium

790 m

Market

South Melbourne Market

1.7 km

Square

Federation Square

1.4 km

Gallery

Arts Centre Melbourne

1.8 km

Landmark

Shrine of Remembrance

2.7 km

Mall

Block Arcade

1.2 km

Event hall

Melbourne Convention and Exhibition Centre

770 m

Landmark

Acmi

1.4 km

Church

St Paul's Cathedral

1.3 km

Library

State Library Victoria

2.0 km

Landmark

Royal Exhibition Building

2.3 km

Museum

Melbourne Museum

2.4 km

Landmark

Hosier Lane

1.4 km

Landmark

Chinatown

2.0 km

Museum

Old Melbourne Gaol

2.5 km

Landmark

Melbourne Star Observation Wheel

2.2 km

Museum

Polly Woodside

830 m

Park

Fitzroy Gardens

2.4 km

Park

Carlton Gardens

2.2 km

River

Yarra River

1.2 km

Nearby

Aquarium

SEA LIFE Melbourne Aquarium

290 m

Museum

Immigration Museum

550 m

Museum

Victoria Police Museum

180 m

497-503 Collins Street

Melbourne 360 the Melbourne Observation Deck at Rialto

490 m

Restaurants

Olivier's Cafe

70 m

16 Spencer St

Cherry and Twigs

140 m

Shop 1B 555 Flinders Lane

Delhi Streets Indian Street Food

240 m

22 Katherine Pl

Five66

90 m

566 Flinders Street

Mini Bar

120 m

560 Flinders St

Royale Pizza

90 m

56 Spencer Street

Rex Tremendae

150 m

547-555 Flinders Lane

Metro Baguette

160 m

Flinders Street Flinders Street Station

CBD Kebabs

170 m

546 Flinders St Shop 2

Leap's Bakery Cafe

190 m

535 Flinders Lane

Purple Peanuts Japanese Cafe

190 m

620 Collins St

5 and Dime Bagels

240 m

Katherine Place

Reviews and Ratings

Feedback from previous guests about their experience.

70%

enjoyed the hotel and would happily stay again

7.0/10

Very good

Rooms

6.2

Location

9.0

Service

7.4

Dining

6.6

Gene

United States, February 2025

7.2/10

My recent stay at Best Western Melbourne City was a mixed experience. The location was fantastic, making it easy to explore Melbourne, but the room left a lot to be desired in terms of size and facilities. The staff were friendly and accommodating, but the WiFi was spotty, which was a major bummer for me during my stay.

Rooms

5.0

I found my room to be really cramped, and the bathroom was super tiny. It barely had enough space for two suitcases, which was a hassle. However, it was clean and had everything necessary for my stay.

Service

8.0

The staff were genuinely welcoming and helpful, especially when I needed a room change due to the lack of a window in my original room. I appreciated their effort to make things right.

Location

9.0

The hotel is in a prime spot, close to Southern Cross Station and public transport, which made it easy to get around. Plus, it's just a short walk from the aquarium and the convention center.

Dining

5.0

I didn't dine at the hotel because I found more appealing options nearby. However, I noticed that they offered some coffee that I heard was pretty good.

Facilities

5.0

WiFi was a letdown, only working well in certain areas. There's a rooftop terrace for smokers, which is a nice touch, but overall, the facilities felt a bit lacking.

United States, January 2025

6.8/10

I had a pleasant stay at Best Western Melbourne City, thanks to its clean environment and friendly staff. However, the shower temperature issues and the lack of privacy in the bathroom were a letdown. Overall, it's a decent option for a quick city visit, especially given its great location.

Rooms

6.0

The Shoebox Double Room I stayed in was compact but had everything I needed for my overnight visit. The bed was comfortable, though I found the bathroom layout a bit awkward, especially with the frosting on the door that limited privacy when the light was on.

Service

7.0

The staff were generally accommodating and friendly. However, a few interactions were lacking warmth, as some did not greet me when I came and went. Still, I appreciated their efforts to check me into a bigger room upon request.

Location

9.0

The hotel's location is excellent, just a short walk from Southern Cross Station, making transport to and from the airport super convenient. It was also within reach of various restaurants and attractions, which added to the appeal.

Dining

7.0

I enjoyed the hot breakfast, especially the eggs cooked just the way I like them, but I wished for more variety. The adjoining cafe being closed was a bit of a bummer, as I was looking forward to dining in a quaint atmosphere.

Facilities

5.0

The laundry facility was a big plus. However, having only one functioning elevator was inconvenient, especially when I had to climb stairs with my luggage. Also, I found the bathroom a bit cramped, which made it difficult to navigate comfortably.

John

United States, January 2025

6.4/10

I had a great stay at Best Western Melbourne City. The location was perfect for me, just a couple of minutes from Southern Cross station and close to many attractions. My room was clean and well-appointed, though I did find the bathroom a bit cramped and the shower quite small. Overall, I appreciated the staff's attentiveness and would definitely consider staying here again.

Rooms

8.0

I stayed in a courtyard room, which was cozy but spacious enough for my needs. The bed was comfy, but I wish there was a queen-size option available instead of just a double. The bathroom layout could use some improvement, especially with the shower being quite small.

Service

8.0

The staff were friendly and very accommodating, especially during check-in. They brought me an extra blanket quickly, which I appreciated a lot. Although, checkout could have been smoother since that staff wasn't as cheerful.

Location

9.0

The hotel is about a 2-minute walk from Southern Cross station, making it super easy to travel around the city. It's perfect for exploring the CBD and even strolling along the Yarra River. I found it ideal for accessing many popular spots.

Dining

7.0

I didn't eat at the hotel much, but I loved that there were nearby cafes with great options. Having a variety like European-style breakfast nearby was a nice touch for me.

Facilities

7.0

They offer essential amenities like laundry and tour assistance. However, I didn't get a chance to use any additional facilities during my stay.

Jeff

United States, January 2025

7.2/10

I enjoyed my stay at Best Western Melbourne City primarily due to its fantastic location and friendly staff. The rooms, while compact, were functional, though cleanliness and maintenance could use some improvement. Overall, it struck a decent balance between value and comfort, but I wouldn't recommend it for families or longer stays.

Rooms

6.0

The Shoebox room was clean and comfortable, but definitely compact. The bathroom was quite small, which could be challenging for some. I felt safe in the room, and the amenities like the kettle and mini fridge were a nice touch.

Service

7.0

The staff were friendly and helpful, quickly responding to my requests and ensuring my room was tidied daily. However, I did notice some dirt that went unvacuumed during my stay.

Location

9.0

The hotel's location was excellent, just a short walk from Southern Cross Station and conveniently close to tram stops, making it easy to get around the city. It was perfect for my needs during my trip.

Dining

7.0

I had a decent breakfast that was filling and included a good variety, though nothing too extravagant.

Facilities

6.0

Basic facilities were available, including luggage storage which came in handy after checkout. However, I noticed the cleanliness of communal areas could be improved.

Alan

United States, November 2024

7.4/10

I recently stayed at Best Western Melbourne City and found it to be a mixed experience. The hotel has a fantastic location within walking distance to several attractions, including Southern Cross Station and various dining options. However, the rooms are extremely compact, and I faced some housekeeping issues during my stay. Overall, it's a decent choice for budget travelers, but there may be better options available if you're looking for more comfort.

Rooms

6.0

The room was quite small, especially the bathroom, which made it challenging to move around comfortably. I spent most of my time out exploring, so it wasn't a huge deal for me, but it might be cramped for two people. The decor was modern and everything was clean, but I did notice a few housekeeping inconsistencies.

Service

7.0

The staff were friendly and accommodating, which made my stay more pleasant. They provided great recommendations for nearby restaurants and were always willing to help with any questions I had. The service might lack warmth compared to other hotels I've stayed at, but it was still professional.

Location

9.0

The hotel's location is a major highlight. I could easily walk to Southbank, the Casino, and even the convention center. Plus, being close to Southern Cross Station made catching my flight a breeze. It's also near tram stops that can take you all over the city, making it super convenient.

Dining

7.0

The coffee shop downstairs offered a decent breakfast, but I found better options nearby. I appreciated having a cafe in the hotel, but I chose to explore local dining more often. It was a nice amenity for quick meals, though.

Facilities

6.0

While the hotel had basic facilities, I encountered some issues with lift access during my stay. The amenities were suitable for a budget place, but I hoped for better housekeeping and room upkeep. Overall, the basic services were adequately met.